Frequently Asked Questions

What are the payment options here?

Safe and secure transactions are our number one priority, so we accept payments only via PayPal only.

Can I make changes to my order?

No, once the order is placed, you cant make changes to it. The team gets to get your parcel ready immediately as soon as we receive your order.

How can I contact you for any help?

You can contact our Customer Care Department at

How do I know if my order has been placed?

After placing your order, you will receive an e-mail confirmation within a few minutes.


How do I look for order information after I’ve placed my order?

Emails will keep you updated with order details, location and time. You can track your order that way.

Where do you ship?

We ship worldwide except for military bases and PO boxes. We provide free shipping for the USA, Canada and the UK. Contact us at

Is your website secure?

Dont worry; our website is fully protected with SSL (Secure Socket Layer). It provides end-to-end encryption, a secure domain and stable checkout. We use PayPal to receive your payments; it is another security layer.

How long will my order take?

Orders can usually take 8-12 days. We keep you updated on the journey of your parcel.

What if there is a problem with the parcel I just received?

It is very unlikely to receive a problematic parcel, but if it ever happens, just email us, and our Customer Service Team will get on it immediately. Visit our return and exchange policy page for more information.

Can I cancel my order?

Yes, only if the order hasn’t been dispatched yet. You can’t cancel an order after it has been shipped. Refer to our Returns And Exchanges page for more information.

Do I have the option of exchanging the product with something else?

Yes, you will have to contact our customer service through email. They will tell you about the process.

Is the size chart the same for all products here?

Yes. The chart is designed to fit people of all sizes and shapes universally.

Can I get a custom size for my jacket/suit?

Yes, you can get your suit in a custom size (with a small additional charge). We dont provide custom sizes in jackets.

How much do you charge for custom sizes?

Getting the suit in your personalized size costs $60 extra.

Are Your Sizes In Inches Or Centimeters?

Our size guide uses both units to serve customers from all backgrounds better.

How will I receive my refund money if I return my order?

You will receive the refund through the original form of payment. Refund processing times can take around 14 business days.

What courier service do you use?

We use the services of UPS, USPS, DHL, and FedEx. You can connect with their team as well for more information.

Do I have to pay the customs charges?

Yes. 100% of Customs and duties will have to be paid by customers.